In public safety organizations, there seems to be a common disconnect between the administration and operations divisions where administrators are pulled in so many different directions that they do not have time to explain everything they do to the people mainly due to time constraints because most would not understand. On the flip side, the people at the bottom of the organization typically blame all the problems on the current administration. And the cycle continues….
We believe, through our experience, if you want to know where your problems are in an organization go ask the people. Along those same lines, if you want to know what the possible solutions may be, go ask the people. Again, few have time for this.
This is where we come in. We gather the operations division together and listen to understand what they feel are the biggest issues plaguing the organization. We then break the everyone into small teams and have each team come up with solutions to the problems. The results have been nothing short of amazing! We then document everything and deliver the results to the administration. We become the communication bridge need to help propel an organization into the future. When combined with our Leadership From the Bottom Up! class, the people leave less stressed, inspired, motivated, and with higher morale than they had when they walked into the room.